This article is to introduce what Exchange Unified Messaging is really about, and go through quick listing of the features it can provide.
What is Exchange UM?
Exchange UM (Unified Messaging) is a big IVR Application*. It has:
- Speech Recognition system, so you can ask it “read my email” and it will do that. This is same as Siri in IPhones. This feature is called Outlook Voice Access or OVA.
- Text to Speech TTS: It converts your voice messages to text and deliver it to your inbox using a feature called Voice Mail Preview.
* “Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad”.
What does Exchange UM provide?
- Voice Mail solution
- Outlook Voice Access or OVA: Users can call their inbox to access voicemail, email, calendar and contacts (all read to the user with text-to-speech).
- Play on Phone: Allows users to play their voicemails on a phone, rather than through their computer speakers.
- Outbound Calls.
- Auto Attendant: Has a set of default prompts but can also have company-specific prompts (can be voice or DTMF)
- Missed call notifications: delivered in your inbox.
- Voice Mail Preview: Uses speech-to-text to take a voicemail and put a text preview in your inbox (uses best guess for words it does not understand).
- Message Waiting Indicator.
What is Outlook Voice Access or OVA?
Outlook Voice Access users can use Outlook Voice Access when they access the voice mail system from an external or internal telephone.
- Access voice mail.
- Listen to, forward, or reply to email messages.
- Listen to calendar information.
- Access or dial contacts who are stored in the organization’s directory.
- Accept or cancel meeting requests.
- Set a voice message to let callers know the called party is away.
- Set user security preferences and personal options.
- Search for users in the directory of the organization.